1. Introductory provisions
The stated terms and conditions apply to purchases in the online store https//www.voxberg.com (hereinafter referred to as Voxberg.com). The purpose of these terms and conditions is to define and specify the rights and obligations of the seller (supplier) on the one hand and the buyer (customer, consumer) on the other.
The seller and operator of the Voxberg.com online store is the company:
registered office of the company:
Majakovského 9, 811 04 Bratislava
VAT number: SK2024140261
Vinárska 26, 951 41 Lužianky
All contractual relations between the seller and the buyer are concluded in accordance with the legal order of the Slovak Republic.
In the event that the contracting party is a consumer (natural person), legal relations not regulated by the terms and conditions of the Voxberg.com online store are governed by Act No. 40/1964 Coll. of the Civil Code as amended, by Act No. 250/2007 Coll. Act on Consumer Protection as amended and Act No. 108/2000 Coll. on consumer protection in door-to-door sales and mail order sales as amended.
In the event that the contracting party is an entrepreneur (legal entity), legal relations not regulated by the terms and conditions of the Voxberg.com store are governed by Act No. 513/1991 Coll. Commercial Code as amended.
2. Processing the order
The Voxberg.com store delivers goods to the buyer based on an electronic order. The condition for the validity of each order is the filling in of all mandatory data when sending it. The seller is entitled to ask the buyer to verify the order by email or by phone.
All orders received via the Voxberg.com website are considered binding by the seller. The seller also reserves the right to change prices. The buyer pays the price for the goods, which is stated in the e-mail he receives after confirming the order.
Shipping cost may vary for oversized or heavy packages. (More information in the section on transport and payment.) For telephone orders, the price applies, which the customer is informed about in writing by e-mail.
The seller reserves the right to extend the delivery time in case of unforeseen events. In this case, the buyer will be notified immediately.
3. Payment terms
All prices on the Voxberg.com website are listed with VAT at 20% and converted at the conversion rate of SKK 30.1260 = €1.
Each delivery includes an invoice - a tax document, which also serves as a warranty card. The site operator reserves the right to change prices. However, if the goods are already ordered, the price for which the customer ordered the goods applies, regardless of its further changes.
In the Voxberg.com online store, the buyer can pay the purchase price in the following ways:
- Through the GoPay payment gateway - immediate payment in advance via the Internet via Google Pay, Apple Pay, Visa, Visa Electron, Master Card, Maestro, Master Card Electronic, PayPal or bank transfer.
- Cash on delivery - the customer pays for the goods upon collection at the post office or courier.
4. Delivery conditions
The delivery of the goods is considered to be their acceptance.
We ship the ordered goods without unnecessary delay, usually within 2 working days, but no later than 5 days from the date of receipt of payment for the confirmed order. We reserve the right to extend the delivery time in case of unforeseen circumstances. The buyer is immediately informed of such an extension of the delivery period.
The goods are delivered in high-quality packaging secured by protective cardboard to prevent damage. The shipment of goods contains a tax document (proof of purchase of goods), if the customer requests it during the purchase process.
The goods will be delivered to the customer at the address specified in the order form.
The buyer is obliged to take delivery of the goods at the place indicated in the order. The seller is obliged to inform the buyer about the delivery date either by email or by phone. In the event that the buyer does not take over the ordered goods for no reason, the costs associated with repeated delivery are borne by the buyer in full according to the valid price list of the courier company.
5. Shipping and shipping charges
The buyer chooses the method of transport when ordering the goods by marking the selected option.
The selected delivery method is considered binding. The Voxberg.com store provides the following options:
GLS courier - delivery on working days (from 8 a.m. to 6 p.m.). Just before delivery, the courier will contact you by phone so that you can agree on a more precise delivery time. The goods are insured during transport. The seller is not responsible for damage caused during transportation.
Packet pick-up point/courier - When taking over, the customer is obliged to inspect the shipment and check whether it is complete and intact. He is obliged to accept it only if its outer packaging is not damaged in any way.
In the case of damage to the packaging, the customer can take over the goods, but it is necessary to include reservations in the waybill. The customer is also obliged to report this fact immediately to our telephone numbers or e-mail address. For claims of mechanical damage to the product, or the incompleteness of the shipment after signing the waybill, which is not reported within 12 hours, will not be taken into account due to the transport conditions of the carrier.
Carrier prices are calculated according to the currently available price lists. Shipping outside Slovak Republic and Czechia is free for purchases over €100.
6. Warranty and complaint of goods
The warranty period is 12 months from the date of conclusion of the purchase contract, unless a different warranty period is specified for specific cases, and runs from the date of receipt of the goods and confirmation of the necessary documents related to the goods by an authorized person.
The buyer is obliged to file a claim without delay, immediately after discovering the defect, otherwise the buyer loses his right to the seller to remove the defect free of charge.
The buyer has the right to claim a warranty from the seller only for goods that show defects caused by the manufacturer, supplier or seller, are covered by the warranty and were purchased from the seller.
During the warranty period, the buyer has the right to remove the defect free of charge after presenting the goods, including accessories, documentation and instructions to the authorized representative of the seller, together with proof of payment, or a warranty letter and a brief description of the defect.
The right to warranty expires in the event that the defect occurred due to mechanical damage to the product caused by the buyer, improper handling of the product, failure to report obvious defects when receiving the goods, use of the goods in conditions that do not correspond to the natural environment of the goods due to their humidity, chemical and mechanical conditions, neglect of the care of the goods, damage to the goods by excessive loading or use contrary to the conditions stated in the documentation, general principles, technical standards or safety regulations or other violation of the warranty conditions. Defects caused by a natural disaster and the expiration of the product's warranty period are also excluded from the warranty. The warranty does not cover normal wear and tear of the item (or parts thereof) caused by use. A shorter lifespan of the product cannot therefore be considered a defect and cannot be complained about.
Unless the seller specifies otherwise, the claimed product must be sent back by mail, in the case of oversized goods, by courier service, to the address of the seller's business: Voxberg s.r.o., Vinárska 26, 951 41 Lužianky
The claimed product can also be handed over to the above address in person, after prior telephone agreement.
The seller or a person authorized by him will issue to the buyer a confirmation of the application of the goods complaint in a suitable form chosen by the seller, e.g. in the form of e-mail or in writing. If it is not possible to deliver the confirmation immediately, it must be delivered without unnecessary delay, but at the latest together with the document on the processing of the complaint.
The seller is obliged to determine the method of handling the complaint within 3 days from the start of the complaint procedure (the day of receipt of the claimed goods), in justified cases, especially if a complex technical evaluation of the condition of the goods is required no later than 30 days from the date of the start of the complaint procedure. After determining the method of handling the complaint, the seller or the designated person will handle the complaint immediately, in justified cases the complaint can also be handled later. However, the handling of the complaint may not take longer than 30 days from the day of the complaint. After the expiry of the deadline for processing the complaint, the consumer has the right to withdraw from the contract or has the right to exchange the goods for new goods.
Rights of the buyer when applying for a claim
In case of a defect that can be removed, the buyer has the right to have it removed free of charge, in a timely manner and properly. The seller decides on the method of removing the error and is obliged to remove the error without undue delay.
The buyer can demand instead of removing the defect (repair) the replacement of the defective item with a defect-free one, if this does not result in unreasonable costs for the seller in view of the price of the goods or the severity of the defect.
In the event of an irreparable defect that prevents the proper use of the item for the given purpose, the buyer has the right either to exchange the item or to withdraw from the contract (refund).
In the event that the item has at least three different removable defects, each of which prevents proper use, the consumer has the right to exchange the goods or get a refund. He has the same right even if the same fault, which has been repaired at least twice, occurs a third time during the warranty period.
A complaint is considered settled if the complaint procedure is terminated by handing over the repaired product, exchanging the product, returning the purchase price of the product, paying an appropriate discount from the product price, a written request to take over its performance or its justified rejection.
When making a complaint, we ask you to follow the following procedure:
Send an e-mail to the address firstname.lastname@example.org, where you state your name and the telephone contact where we can reach you, the name of the product, the invoice number and a description of the defect. Please include the word "Complaint" as the subject of the e-mail.
Within 24 hours (on working days) you will be sent information about the next procedure together with a return address for sending the claimed goods. Unless otherwise specified, this address is Voxberg s.r.o., Vinárska 26, 951 41 Lužianky
Send the goods to the specified address together with a description of the defect and a copy of the invoice, which serves as a warranty certificate. If the delivery address of the repaired product differs from the address to which we sent you the original product and which is stated on the invoice, please provide the current address and telephone contact.
7. Cancellation of conditions and order cancellation
The buyer has the right to cancel the order without giving a reason until the ordered goods have been dispatched from the warehouse of the Voxberg.com online store. Information about shipping will be sent to the buyer by email or notified by phone.
Please send the order cancellation request by e-mail to email@example.com. The buyer is obliged to state the order number, name, e-mail and description of the ordered goods in the order cancellation notification.
In case of cancellation of the order even before its dispatch, the seller does not charge the buyer any fees related to its cancellation. In the event that the buyer has already paid the purchase price or part of it to the seller before the cancellation of the order, the seller will return the already paid purchase price or part of it within 3 working days from the cancellation of the order by transfer to the buyer's bank account.
The seller reserves the right to cancel the order or part of it if the buyer provided false or misleading personal data on the order, or if the goods are no longer manufactured or delivered. In such a case, he will immediately inform the buyer in order to agree on the next procedure.
In case of cancellation of the order by the seller, the seller does not charge the buyer any fees related to its cancellation. In the event that the buyer has already paid the seller the purchase price or part of it before the cancellation of the order, the seller will return the already paid purchase price or part of it within 3 working days from the cancellation of the order by transfer to the buyer's bank account.
8. Possibility of returning goods
Pursuant to Act no. 108/2000 Coll. on consumer protection for door-to-door sales and mail-order sales, the consumer is entitled to withdraw from the contract without giving a reason within 7 working days from the day of receipt of the goods.
If the consumer withdraws from the contract, the contract is canceled from the beginning.
The decision to withdraw from the contract must be delivered by the consumer to the seller within the legal deadline by mail to the address of the seller's business or by e-mail to firstname.lastname@example.org.
The consumer returns the goods to the seller within 7 working days from the date of withdrawal from the contract, regardless of whether the goods have been used or have defects that were not caused by the consumer; reasonable care of the goods must be maintained. Returned goods must be properly packed in the original packaging, if it was delivered that way, complete with accessories, warranty card and proof of purchase. The goods must not be damaged through the fault of the consumer. The seller is obliged to take back the goods and return to the consumer the price paid for the goods, or exchange the goods for another (the same or similar), or return the advance payment to the consumer no later than 15 days from the day of withdrawal from the contract, taking into account the costs incurred for sending the goods.
Consumers are not legally entitled to return goods purchased directly from the store. Goods purchased in this way can only be returned or exchanged based on an agreement with the seller.
The return option applies only to retail customer orders. Wholesale relations are governed by the Commercial Code, which does not regulate the possibility of returning goods without reason. The possibility to return the purchased goods is only by mutual agreement with the seller.
9. Protection of personal data
All personal data entrusted to the seller will not be without the express written consent of the customer according to Act no. 428/2002 Coll. on the protection of personal data provided to third parties or other entities. The customer can request their change or deletion at any time by phone or e-mail.
The customer can also change his data in the section My account » Data change.
10. Final Provisions
The seller reserves the right to change these general terms and conditions. The obligation to notify in writing of changes in these general terms and conditions is fulfilled by placing them on the website of the seller's electronic store. The contracting parties have agreed that communication between them will be carried out in the form of e-mail messages.
The relevant provisions of the Civil Code, Act no. 22/2004 Coll. on electronic commerce, Act no. 250/2007 Coll. on consumer protection and Act no. 108/2000 Coll. on consumer protection during mail-order sales, as amended.
The seller guarantees the buyer for the delivery of the goods within the agreed delivery time, for the price of the goods at the time of the order, for the quality packaging of the goods and for the delivery of the correct goods. By sending an electronic order, the buyer accepts all provisions of the terms and conditions in the wording valid on the day of sending this order, as well as the valid price of the ordered goods listed on the website www.voxberg.com
These general terms and conditions take effect from 1.7. 2022.