These General Terms and Conditions (hereinafter the "Terms") govern the mutual rights and obligations between VOXBERG s.r.o. and the buyer in connection with the purchase of goods through the online store.
1. Basic Provisions
Seller:
VOXBERG s.r.o., Majakovského 9, 811 04 Bratislava, Slovak Republic, Company ID (IČO): 47 901 411, Tax ID (DIČ): 2024140261, VAT ID (IČ DPH): SK2024140261, registered in the Commercial Register of the District Court Bratislava I, Section Sro, File No. 100611/B
E-mail: info@voxberg.com
Tel.: +421 908 126 828
2. Order and Conclusion of the Contract
The buyer orders goods through the online store. The buyer's order constitutes a proposal to conclude a purchase contract. The contract is concluded upon confirmation of the order by the seller.
- Prices of goods are stated including VAT
- Shipping costs are not included in the price of the goods
- The seller reserves the right to change prices
3. Payment Terms
The buyer may pay for the goods by the following methods:
- Online card payment
- Bank transfer to account SK04 1100 0000 0029 4945 8674 (Tatra banka, a.s.)
- Cash on delivery upon receipt of the goods
4. Delivery of Goods
The seller is obliged to deliver the goods within the agreed period. The standard delivery time is 3-5 business days from confirmation of the order. The goods are delivered to the address stated by the buyer in the order.
5. Withdrawal from the Contract
The buyer has the right to withdraw from the contract without giving a reason within 14 days of receiving the goods. To withdraw from the contract, the buyer may use the model withdrawal form or any other unambiguous communication.
The goods must be returned undamaged, in their original packaging, with all accessories and proof of purchase.
6. Complaints and Warranty
The goods are covered by a statutory warranty of 24 months. The buyer is obliged to report defects of the goods without undue delay after discovering them. A complaint may be filed by e-mail or by post.
7. Final Provisions
These Terms take effect on 1 January 2025. The seller reserves the right to amend the Terms. Matters not governed by these Terms are governed by the relevant provisions of the Slovak Civil Code and the Act on Consumer Protection.
8. Contact
For questions regarding orders and complaints, please contact us at: info@voxberg.com or +421 908 126 828